Annual Report
2022
Even as we reflect on the accomplishments of the previous year, we look forward to building on that success and demonstrating our commitment and connection to our policyowners, agents and employees.
Annual Report
2022
Even as we reflect on the accomplishments of the previous year, we look forward to building on that success by continuing to demonstrate our commitment and connection to our policyowners, agents and employees.
President’s Message
Illinois Mutual had a remarkable year in 2022. With our focus on innovation in the industry and our demonstrated commitment to our policyowners and agents, we continue to prove that we are a financially strong insurance partner of choice for the middle market.
In 2022, we took several opportunities to ensure we’re providing the best customer experience for policyowners and agents alike. For policyowners, we launched our Simplified Issue Whole Life product to provide simple, effective coverage for final expenses, and enhanced our My Policy portal to allow more online transactions. We also created training videos for our agents, to help them identify how our products can best fit their clients’ needs. These efforts came from our dedication to truly listen to your feedback and deliver on the promises we make to keep your best interests top of mind.
I’m also proud of our team for two important honors received in 2022: recertification as a Great Place to Work® and the Better Business Bureau® Torch Award for Ethics. This recognition further demonstrates our core values centered on integrity, support, and the belief that we are the very people we serve: family providers and dedicated workers trying to do the right thing.
Of course, we can’t do any of this without you. I am as appreciative as ever of your dedication to Illinois Mutual and your trust in us to help you protect your financial security. As we work with you to protect your loved ones and plan for the future, we will continue the firm foundation of caring service that Illinois Mutual is known for providing for many years to come.
Katie M. Jenkins
President & Chairperson
Highlights
Last year was a tremendous year for us at Illinois Mutual. We’re proud to demonstrate how we’ve been committed and connected to success.
Simplified Issue Whole Life Launch
We launched a simple, affordable product to help families prepare for a loved one’s final expenses.
Certified Great Place To Work®
In 2022, nearly 9 in 10 employees said that Illinois Mutual was a Great Place To Work®.*
My Policy Updates
We enhanced the customer experience by improving self-service options on our policyowner portal, My Policy.
BBB Torch Award
We won the Better Business Bureau (BBB) Torch Award for Ethics. This award recognizes area business role models who go above and beyond to do the right thing, day in and day out.
*Source: 2023 Great Place to Work® Illinois Mutual Trust Index™survey
Our Policyowners
We are committed to delivering an exceptional customer experience to all our policyowners. We take the time to build relationships and connect with each person’s individual situation, in order to fulfill their needs. There is nothing more rewarding to our team than helping make an impact in the lives of those we serve every day.
$68 million
Paid claims to policyowners in 2022
I think Illinois Mutual just gives you another sense of security that, God forbid, if something did happen to me, I know my family would be taken care of.Dawayne, PolicyownerRichmond, VA
Our Agents
We remain committed to the strong relationship we have with the independent agents who sell our products. our agents are the connection between what we offer and what their clients genuinely need to safeguard and protect their financial security.
New Agents
2,875 new agents appointed
It is amazing that Illinois Mutual is a fifth-generation family-run company. The longevity of the company speaks to the succession plan that is in place and most importantly, how they treat people.Pierre Greene, Independent AgentRichmond, VA
Our Employees
Our employees exude a passion and dedication to making illinois mutual great—the kind of great our agents and policyowners have come to know and trust. one way we connected with our employees this year was through a renewed emphasis on telling their stories regarding commitment to diversity, equity and inclusion. the more we pull together as a team, the more equipped we are to deliver an authentic customer experience.
I am proud to be a part of a company that is driven by its values and has a focus on delivering the best customer experience for our policyowners and agents.Melissa ClineHuman Resources
Policyowner Calls
48,000+ calls handled by policy service
DEI Week
Celebrated first-ever diversity, equity and inclusion (dei) week
Years of Service
2,262 cumulative years of service by all employees
Community Impact
Illinois Mutual’s commitment to service is reflected, not just in who we serve, but also in our support of many different organizations throughout our community. In 2022, our employees showcased this connection to our community by volunteering in organizations and events, such as Salvation Army Bell Ringing, Whitney’s Walk for Life, Junior Achievement, Dream Center Peoria and United Way.
Illinois Mutual donated to more than 45 charitable organizations in 2022.
2022 Financial Report
Our commitment to our policyowners is backed by great financial strength. We ground our business in honesty and integrity, always honoring the fiscal responsibility we have to those who place their trust in us.
In 2022, we remained financially strong, reporting almost $1.58 billion in assets.
Learn more about Illinois Mutual
Board of Directors
- Katie M. Jenkins
- William Fulton
- Thomas P. Jenkins
- Judith K. McCord
- Melissa McCord
- Deborah Simon
Officers and Executives
- Katie M. Jenkins President & Chairperson
- Jeffrey D. Brownell Vice President
- Erin K. Callahan Vice President
- Louis S. Kanowsky Treasurer, Vice President & Controller
- Elizabeth A. Martin Vice President
- Aaron T. Ziegler Vice President & Chief Actuary
- Richard J. Tarkowski Vice President
- Emily H. Wilburn Vice President
- Bernessa M. Wilson Vice President
- Lisa L. Hanson Vice President
- Eliot E. Forrest Assistant Vice President
- Ellen J. Gorman Assistant Vice President
- John A. LaFollette Assistant Vice President
- Lynn M. Rathbun Assistant Vice President
- Heather J. Russo Assistant Vice President
- Andrea N. Schaidle Assistant Vice President
- Jennifer E. Schulze Assistant Vice President
- Michael A. Smith Assistant Vice President
- Paul J. Toman Assistant Vice President
- John M. Soares Assistant Vice President